For many insurance companies are heartless, money grabbing entities that avoid paying claims… that’s an extreme perspective but one held by some for one reason or another.

Once in a while there is a heartwarming story that makes one feel good because the right thing was done.

Take our client an elderly gentleman who has had a home insurance contents policy with ourselves here at Titan for many years.

He has always been a model customer and paid his premiums on time.

Last winter he had an escape of water from a pipe in his bathroom which flooded the ground floor of his house.

As was asked by his Insurer, he obtained 3 estimates for the repair work which he passed to them. The cheapest quote was in the region of £2,000. The insurance company said it was too high and offered a settlement of £1,500 a figure from which they would not budge.

The distraught customer being 83 years old could not find anyone else to offer another estimate and his pension could not cover the difference.

On hearing this, we were also a little upset for him and knew we had to do something to help him resolve this.

We made various attempts with the Claims Department of the insurance company but they stuck to their guns.

In the end, our Director wrote a personal letter to the insurer’s Chief Claims Officer asking him to reconsider in view of the loyalty the customer had shown in the past and to meet him halfway.

Within a reasonable period of time, the insurer agreed to settle the full £2,000 and a cheque was sent forthwith to the delighted client.

Sometimes in life, we all need to do the right thing and show our human face in a faceless world where the computer rules (or in many cases says ‘no’).

To the insurer in question, Zurich, we praise them for their actions.

And in life, as in insurance, sometimes it’s also who you know that helps !

Give our perfectly formed Humans a call on 0207 731 3700 or drop us an Email for any insurance queries you may have.